At BookProNow, we understand that plans can change. Our cancellation and refund policy is designed to be flexible and fair. By booking a service through our platform, you agree to the terms outlined below.
All cancellations and rescheduling requests must be made through your account on the BookProNow website or mobile app. This ensures that your request is officially logged and processed correctly. We do not accept cancellation requests made directly to our service professionals.
We have a tiered cancellation structure based on when the request is made:
More than 4 hours before the scheduled service time:
You can cancel your booking free of charge.
Any advance payment made will be fully refunded.
Within 4 hours of the scheduled service time:
A cancellation fee equivalent to 50% of the service fee will be charged.
This fee compensates our service professionals for the time they have set aside for your booking.
After the professional has arrived at your location:
If you cancel after the professional has arrived, the full service fee will be charged.
No refunds will be provided at this stage.
If our professional arrives at your location at the scheduled time and is unable to reach you or gain access to the property within 15 minutes, the booking will be treated as a last-minute cancellation. In this case, the full service fee will be applicable and charged.
While we strive to ensure all bookings are fulfilled, there may be rare instances where we or our professionals need to cancel a booking due to unforeseen circumstances.
If your booking is canceled by BookProNow or if our professional is unable to arrive, we will notify you as soon as possible.
You will be eligible for a 100% refund of any advance payments made.
We will also do our best to help you reschedule with another available professional.
All refunds will be processed to the original method of payment.
Please allow 5-7 business days for the refund to reflect in your account, depending on your bank's processing time.
BookProNow reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.
