Last Updated: September 8, 2025
Your privacy is important to us. This Privacy Policy explains how BookProNow ("we," "us," or "our") collects, uses, discloses, and protects your personal data when you use our website, mobile application, or services, in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023.
Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.
We collect personal information that you provide to us directly and information that is collected automatically when you use our services.
Personal Information You Provide: This includes your name, email address, phone number, and physical address when you create an account or book a service.
Service Details: Information related to the services you request, including service type, time, date, and any special instructions.
Payment Information: To process payments for services, we collect financial information such as credit/debit card details or other payment instrument details. This data is processed securely by our third-party payment gateways.
Communications: We may store records of any communication between you and BookProNow, including customer support inquiries.
We use the information we collect for the following purposes:
To Provide and Manage Services: To create your account, schedule and dispatch professionals, and fulfill your service requests.
To Process Payments: To bill you for the services you book.
To Communicate With You: To send booking confirmations, service reminders, updates, and respond to your inquiries.
For Safety and Security: To verify your identity and to perform background checks on our service professionals to ensure a safe environment for both customers and professionals.
To Improve Our Platform: To analyze usage trends and improve the functionality and user experience of our website and app.
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
Service Professionals: We share your name, address, and service details with the professionals assigned to fulfill your booking. We do not share your contact number directly; all communication is facilitated through our platform to protect your privacy.
Third-Party Service Providers: We may share information with vendors who perform services on our behalf, such as payment processing, data analysis, and marketing. These providers are obligated to protect your data and are not permitted to use it for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
We are committed to protecting your personal data. We implement a variety of security measures, including encryption and firewalls, to maintain the safety of your personal information and prevent unauthorized access.
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. After this period, your personal data will be securely deleted.
Under the DPDP Act, you have certain rights regarding your personal data :
Right to Access: You have the right to request copies of your personal data that we hold.
Right to Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
To exercise any of these rights, please contact us at info@bookpronow.com.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, you can contact us:
By email: info@bookpronow.com
By visiting this page on our website: in.bookpronow.com/contact
